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How we protect your account and data

When you open an account with us, your personal information, payment history, and gameplay data are safeguarded under clear, transparent policies.

Account security verified at loginPayment data encrypted for DANA, OVO, GoPay and QRISClear data retention rules
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CONTACT US

How to reach our legal and support team

Your questions about account access, data privacy, data deletion requests, or policy clarification are handled by our support team during business hours. Reach out via live chat, email, or through your account settings to request legal documentation or file a formal complaint about your data or account.

Team online

Live Chat

Available during business hours from your account dashboard. Use this channel to ask about your data rights, verify account security settings, or report a privacy concern.

Email Support

Send formal requests for data copies, deletion requests, or legal inquiries. Include your username and registered email. Responses arrive within 48 hours on business days.

Account Settings

View and update your personal details, password, and linked payment methods — DANA, OVO, GoPay or QRIS — from the profile menu. Changes take effect immediately.

SECURITY MEASURES

How we protect your information

Data security is built into every step of your account lifecycle. From signup through withdrawal, encryption protects payment details and personal records.

Encryption

All payment information sent through DANA, OVO, GoPay and QRIS is encrypted in transit and at rest. Your password is hashed and never stored in plain text.

Session Security

Your login session expires after 30 minutes of inactivity. Return to the lobby and log in again to resume play. Two-factor verification is available in account settings.

Data Retention

Account records are kept for 7 years after closure to comply with audit requirements. Gameplay logs are retained for 2 years. You may request deletion of non-essential data where local law permits.

Payment Verification

Withdrawal requests require account verification before funds leave your wallet. We check your registered email, verify the destination DANA, OVO, GoPay or QRIS account matches your profile.

Fraud Monitoring

Our system flags unusual deposit or withdrawal patterns — e.g. rapid transfers to new accounts. If detected, we contact you to confirm the activity before processing.

Cookie Policy

We use cookies to remember your login state and game preferences. Cookies expire when you log out. No third-party cookies track you off-site; adjust browser settings to reject cookies if you prefer.

Frequently asked questions about legal and privacy

We collect your username, email, date of birth (to verify age eligibility where local law requires), phone number, and payment account details (DANA, OVO, GoPay or QRIS). We also log your gameplay history, deposits, withdrawals, and login IP address for security and regulatory compliance.

Account records are retained for 7 years after closure to meet audit and financial reporting standards. Gameplay logs are kept for 2 years. You may request deletion of optional data (e.g. phone number) once your account is settled, where local law permits.

Yes. Submit a formal request via email to our support team with your username and registered email. We will provide your data copy within 10 business days. Deletion requests are honoured for non-essential fields where local law permits; transaction records are retained as required by law.

Yes. Payment details are encrypted immediately and never stored on our servers. DANA, OVO, GoPay and QRIS handle the actual transfer; we only receive confirmation that the deposit cleared. Your linked account details are never visible to anyone but you.

Log out immediately and contact our live chat team. We will freeze your account, verify your identity, review recent transactions, and help you change your password. If unauthorised withdrawals are confirmed, we investigate and escalate the case to your payment provider.

No. Your personal and financial data is never sold, rented or shared with third parties except where required by law. We do not send unsolicited marketing emails; promotional content appears only in your account dashboard and only if you have opted in.

We use cookies to maintain your login session and remember your preferences. Cookies expire when you log out. No third-party trackers follow you off our site. You can adjust your browser settings to reject cookies, but some features may not work as expected.

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